Terms of service

Lupee Terms of Service

Effective date: 13 November 2026

1. Who we are and what this agreement is

Lupee is operated by ILLUSNT LLC, a company registered in the State of New Mexico, USA with its registered office at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. In these Terms, "we", "us" and "our" mean ILLUSNT LLC. "You" means the person or organisation that creates an account or uses the service.

These Terms are a binding contract. By creating an account, connecting a chat platform, or using Lupee in any way, you agree to them. If you do not agree, do not use the service.

If you are agreeing on behalf of a company, a team, or any other organisation, you confirm that you have the authority to bind that organisation, and "you" means that organisation.

These Terms incorporate by reference:

• the Privacy Policy at https://lupee.app/privacy
• the Acceptable Use Policy at https://lupee.app/acceptable-use
• the Refund and Cancellation Policy at https://lupee.app/refunds
• where you are a business customer processing personal data through

Lupee, the Data Processing Addendum at https://lupee.app/dpa

2. Definitions

Service means the Lupee applications for web, iOS, Android, macOS and Windows, the Lupee API, and any related software or documentation we make available.

Connector means an integration between the Service and a third-party chat platform such as Slack, Discord or Telegram.

Connected Channel means a specific channel, conversation, group or chat that you have explicitly enabled for processing in Lupee.

Message Data means the content and metadata of messages that the Service reads from a Connected Channel.

Commitment means an item the Service produces from Message Data: a task, request, question or deadline with a suggested owner, due date and link back to the source message.

Workspace means the Slack workspace, Discord server, Telegram chat or other third-party account you connect to the Service.

3. Eligibility and age

You must be at least 16 years old to use Lupee, or at least 13 years old with the verifiable consent of a parent or legal guardian where local law allows that. Where local law sets a higher minimum age for consenting to the processing of personal data, that higher age applies to you.

Lupee is not designed for children and we do not knowingly collect personal data from children below these ages. If we learn that we hold data belonging to a child below the applicable age, we will delete it. See the Privacy Policy for how to report this.

You may not use the Service if you are barred from doing so under the laws of the State of New Mexico, USA or your country of residence, or if you appear on any applicable sanctions list.

4. Your account

You need an account to use Lupee. You can create one with an email one-time code, with Sign in with Apple, or with Google.

You are responsible for:

• giving accurate account information and keeping it current
• keeping your login method and any device that holds your session secure
• everything that happens under your account

Tell us at [OWNER TO CONFIRM: support mailbox, proposed support@lupee.app] as soon as you believe your account has been accessed without your permission.

We may refuse to create, or may close, any account at our discretion where we reasonably believe these Terms have been broken.

5. Connecting a workspace: your responsibility

This is the most important obligation in these Terms. Read it carefully.

5.1 Authority. You may only connect a Workspace and enable a Connected Channel if you have the right to do so. That means you are either the owner or administrator of that Workspace, or you have permission from the owner or administrator to install Lupee and to allow it to read the channels you enable. If you are an employee, contractor or member of an organisation, it is your responsibility, not ours, to confirm that your organisation permits this.

5.2 Other people in the conversation. Chat channels contain messages written by people who are not Lupee users. By enabling a Connected Channel you confirm that you are entitled to have those messages processed by Lupee for the purposes described in the Privacy Policy, and that you have given any notice or obtained any consent that applicable law or your own internal policies require. Where you are acting for an organisation, that organisation is the data controller for that Message Data and we are its processor. The Data Processing Addendum sets out that relationship.

5.3 Third-party platform terms. Slack, Discord, Telegram and any other platform we connect to have their own terms, developer policies and acceptable use rules. Your use of those platforms is governed by their terms, not ours. You must comply with them. In particular:

• Slack. Installing an app in a Slack workspace and permitting message

storage is subject to Slack's terms and to your workspace administrator's policies. Some workspaces block third-party apps entirely. Slack's API terms also permit only limited and temporary storage of another organisation's data and prohibit persistent copies, archives, indexes and long-term data stores, and they prohibit using API data to train a large language model. Where Slack's limit is shorter than the retention window you have chosen, Slack's limit applies to your Slack data. We will tell you which of your sources are capped and at what.

• Discord. Adding a bot to a server, and permitting it to read message

content, is subject to Discord's Terms of Service and Developer Terms. Only a user with the right server permissions may add a bot. Discord's Developer Policy prohibits using message content obtained through its APIs to train machine learning or AI models, and restricts retention of message content to what is necessary. We comply with both. Sending message text to a model so that it can find commitments is inference and is permitted; training on it is not, and we do not do it.

• Telegram. In group chats, a bot can only read messages addressed to it

unless a group administrator disables privacy mode for that bot. If privacy mode stays on, Lupee will see less than you expect. We tell you this in the connector screen; enabling wider access is a decision for the group's administrator, not for us.

5.3a Platforms we do not and will not support. So that nothing in a sales conversation, an advertisement or a support ticket implies otherwise:

• Personal WhatsApp. There is no API for it. Any product that appears to

offer it is driving an unofficial client or automating the desktop app, both of which breach WhatsApp's terms and get phone numbers banned. We will not do it, and this is permanent rather than a roadmap item.

• WhatsApp Business. Not supported today. Meta's WhatsApp Business Solution

terms restrict AI providers from the platform where artificial intelligence is the primary rather than an incidental function of the service, at Meta's sole discretion. We are an AI product, so this is a question about whether we are permitted at all, and we will not list WhatsApp as a source until we have Meta's answer in writing.

• LinkedIn. Not supported, and permanently out of scope. LinkedIn does not

give third parties read access to messages, and its rules on holding member data are stricter than this product can honestly meet: a member's profile data may be kept for 24 hours and their activity for 48, which an ordinary database and an ordinary nightly backup both breach.

5.4 Platform changes. Platforms change their APIs, rate limits, permission models and review policies without notice to us. If a platform restricts, suspends or removes our access, or removes a permission we rely on, the corresponding Connector may degrade or stop working. That is not a breach of these Terms by us, and section 14 applies.

5.5 Your indemnity for this section. If a Workspace owner, an employer, a platform, or any other person brings a claim against us because you connected a Workspace or enabled a channel that you were not entitled to enable, section 24 applies.

6. What the Service does, and per-channel opt-in

Lupee reads messages from the channels you explicitly enable, uses automated processing including a third-party large language model to identify commitments and requests, and shows you a list of what you owe other people and what other people owe you. It can send you a daily brief and reminders. It does not post anything into your channels on your behalf: a nudge is an entry on your own list and a notification to your own device, and a drafted reply is shown to you to edit and send yourself from the platform.

Processing is opt-in per channel. Enabling a Workspace does not enable every channel in it. You choose each Connected Channel, and you can disable any channel at any time, which stops further ingestion from that channel.

The party filter. Within an enabled channel, we keep a message only where your team is a party to it: somebody on your team wrote it, it mentions one of them, it replies to something one of them wrote, it sits in a thread one of them has posted in, or it is a direct message involving one of them. A message that satisfies none of those cannot produce a commitment for you and is not your business. The filter depends on your team linking their platform identities, and it always applies to the history we read when you first enable a channel. Section 3.3 of the Privacy Policy describes how it behaves on the live message stream, including where it does not currently drop anything, and that description is the accurate one.

Before Message Data is sent to the model provider we apply automated redaction intended to remove common categories of sensitive value, for example things that look like access tokens, card numbers, bank account numbers, recovery phrases, email addresses or telephone numbers. Redaction is a best effort filter, not a guarantee. Do not rely on it to keep secrets out of a model call, and do not enable channels where highly sensitive content is routinely discussed unless you have accepted that risk.

7. Acceptable use

You must follow the Acceptable Use Policy at https://lupee.app/acceptable-use. It forms part of these Terms. Breaking it is a material breach and may lead to immediate suspension.

8. Plans, billing and auto-renewal

8.1 Plans. The current plans, features and prices are published at https://lupee.app/pricing. At the effective date they are:

There is no permanent free plan. After the trial ends, access to paid features stops unless you subscribe.

Prices exclude VAT, GST and sales tax unless the checkout says otherwise. Applicable tax is added at checkout and shown to you before you pay.

8.2 Web purchases. Web subscriptions are billed through Stripe. By subscribing you authorise us and our payment processor to charge your payment method the subscription price plus tax, on each renewal, until you cancel. We do not see or store your full card number.

8.3 Auto-renewal. Subscriptions renew automatically. A monthly plan renews every month on the same day of the month, and an annual plan renews every year on the anniversary of purchase, at the then-current price for your plan, until you cancel. We will send you an email reminder before an annual renewal, and before any renewal where the price has changed. Where the law of your country or state requires a specific pre-renewal notice, we will give that notice instead.

8.4 Cancelling. You may cancel at any time in Settings, or by emailing [OWNER TO CONFIRM: support mailbox, proposed support@lupee.app]. Cancellation takes effect at the end of the current billing period. You keep paid access until that date. We do not pro-rate a partial period unless the Refund Policy or your local law requires it.

8.5 Price changes. We may change prices. A price change applies to you from your next renewal after we have given you at least 30 days' notice by email. If you do not accept the new price, cancel before the renewal date.

8.6 Failed payments. If a payment fails we may retry it, and we may suspend or downgrade paid features after a reasonable number of failed attempts and at least one notice to you.

8.7 Team plans. A Team plan has a minimum of 3 seats and is billed for at least that number whether or not they are all in use. The person or organisation named on the billing account is responsible for payment for all seats, for adding and removing members, and for the workspace-level settings including retention and the audit log. Seats added mid-period are charged pro-rata; seats removed take effect at the next renewal unless we say otherwise at the time, and cannot take the plan below the 3 seat minimum.

9. Purchases made through the Apple App Store or Google Play

9.1 Store billing. If you buy a subscription or the Founding Lifetime purchase inside the iOS or Android app, that purchase is processed by Apple or by Google, through their in-app purchase systems, using RevenueCat as our subscription infrastructure. We never receive your card details for those purchases.

9.2 The store's terms govern the transaction. Those purchases are also governed by the Apple Media Services Terms and Conditions or the Google Play Terms of Service, as applicable. Where the store's terms conflict with these Terms on billing, renewal, cancellation or refunds, the store's terms control for that purchase.

9.3 Managing a store subscription. You manage renewal and cancellation of a store subscription in your Apple ID or Google account settings, not in Lupee. Deleting the app does not cancel a subscription. Cancelling in the store takes effect at the end of the paid period.

9.4 Store refunds. We cannot refund a purchase made through Apple or Google. Refund requests go to Apple or to Google under their own policies. See the Refund and Cancellation Policy.

9.5 Apple as a third-party beneficiary. Where you obtained the iOS app through the App Store, Apple is not a party to these Terms and has no responsibility for the app or its content. Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation for the app, and any claim relating to the app is our responsibility and not Apple's. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

9.6 One account, one entitlement. Your Lupee entitlement is attached to your Lupee account. If you buy on one platform and sign in on another, we will honour the entitlement where we technically can, but store rules limit what we can do across stores.

10. Founding Lifetime

10.1 What it is. Founding Lifetime is a one-time purchase that gives a single named user access to the features of the Pro plan without a recurring subscription fee. It is a limited-time offer, not a permanent product.

10.1a The two limits. The offer closes when either of these happens first, and both are enforced in the product:

• 500 seats have been sold, or
• 30 days have passed since public launch

Once the offer closes we will not sell it again. Purchases already completed are unaffected.

10.2 What "lifetime" means. It means the lifetime of the Lupee service. It does not mean your lifetime, and it is not a promise that the service will exist forever. Your Founding Lifetime access continues for as long as we operate Lupee as a generally available product, subject to the rest of this section.

10.3 What it includes. The features that are in the Pro plan from time to time, including reasonable successors to those features if we rename or restructure plans. It is for one user account.

10.3a Non-transferable. It is personal to you. It may not be shared, sold, gifted, assigned or transferred to another person or account, and it may not be used by more than one person. If we find an entitlement being shared, we may end it without refund. On the death of the account holder we will discuss the position with the estate, but we are under no obligation to transfer it.

10.3b Rebuilds, renames and successor products. If we rebuild Lupee on a new technical platform, rename it, or replace it with a successor product that serves the same purpose, your Founding Lifetime access carries over to the equivalent tier of that product at no extra cost. It does not carry over to a genuinely different product that we build alongside Lupee rather than in place of it, and it does not oblige us to build a version for any particular device or operating system.

10.3c Acquisition and restructuring. If the business is acquired, merged, restructured or renamed, your Founding Lifetime access survives, and the acquiring or successor entity takes on this obligation. We will make that a condition of any such transaction. If the acquirer nevertheless discontinues the service, clause 10.5 applies to them as it would to us.

10.4 What it does not include. It does not include:

• Team plan features such as shared chase lists, workspace roles,

admin-managed retention and the audit log

• optional add-on modules that we sell separately, including future modules
• any third-party cost that we pass through at cost, if we ever introduce one,

which we would announce in advance

• unlimited use. A fair-use token ceiling applies, is stated at checkout before

you buy, and is published at https://lupee.app/limits. Above that ceiling we may throttle processing for the rest of the period. The fair use rules in the Acceptable Use Policy also apply.

10.5 What would end it. Founding Lifetime access ends if:

• we discontinue Lupee entirely. If we discontinue the Service within 24

months of your purchase, we will refund a pro-rata share of the purchase price calculated over that 24 month period. After 24 months no refund is due.

• we terminate your account for a material breach of these Terms or of the

Acceptable Use Policy, under section 25. In that case no refund of the purchase price is due, and the entitlement does not come back if you later open a new account.

• you request and receive a refund of the purchase
• you delete your account. Deleting your account is permanent and ends the

entitlement; opening a new account later does not restore it.

Being acquired, restructured or renamed does not end your access. See 10.3c.

10.6 Chargebacks. If you charge back a Founding Lifetime purchase, the entitlement ends on the date of the chargeback.

11. Taxes

You are responsible for any tax on your purchase other than tax on our net income. Where we are required to collect VAT, GST or sales tax we will do so and show it at checkout. Business customers in some countries may supply a valid VAT or GST number, in which case the reverse charge may apply.

12. Cancellation and refunds

The Refund and Cancellation Policy at https://lupee.app/refunds forms part of these Terms. It explains the statutory 14 day right of withdrawal for consumers in the EU and the UK, the effect of asking us to start the service immediately, and how store purchases are refunded by Apple or Google rather than by us.

13. Trials and beta features

13.1 The trial. New users get a 14 day trial with the full Pro feature set. No payment card is required to start it, and none is held. The trial ends automatically after 14 days. It does not convert into a paid subscription by itself and you will not be charged anything when it ends. You subscribe only if and when you choose to.

13.2 One trial per person. One trial per person, not one per email address, workspace, device or connected platform. Creating additional accounts to extend a trial, or to get a second trial, is a breach of the Acceptable Use Policy and we may close the accounts involved.

13.3 Trial limits. Trial accounts have a token budget that caps how much automated processing they can consume, so that a trial cannot run up a bill. If you reach it, extraction pauses for the rest of the trial and the rest of the app keeps working. The current budget is published at https://lupee.app/limits.

13.4 What happens to your data when the trial ends. Your data is not deleted when the trial ends.

• Your account stays open and your commitments stay visible in read-only form.

You can browse and export them.

• Ingestion of new messages stops, extraction stops, and briefs and reminders

stop.

• The retention rules in the Privacy Policy keep running. Raw message text is

still deleted on the retention window that applied while the trial ran, normally 30 days.

• If you do not subscribe, we keep the account and its remaining data for **90

days after the trial ends, then delete the account and its data. We email you 7 days** before we delete anything, and the countdown to deletion runs from that email rather than from the day the trial ended, so a warning we fail to send never shortens your notice.

• Both periods are enforced by the service as configuration

([OWNER TO CONFIRM: trial deletion delay, in days] and [OWNER TO CONFIRM: trial deletion warning, in days]), so the behaviour and this clause cannot drift apart. If we change either period we will update this clause at the same time, and a change applies from the date it is published.

• You can subscribe at any point in those 90 days and pick up where you left

off. You can also delete the account yourself at any time.

13.5 We may change or end the trial. We may change the length, the feature set or the token budget of the trial, or stop offering it, at any time. A change applies to trials started after the change, not to a trial already running.

13.6 Beta features. Features labelled beta, preview or experimental are provided as-is, may change or be withdrawn at any time, and may be less reliable. Sections 22 and 23 apply to trials and beta features in full.

14. Changes to the Service and deprecation

We are actively developing Lupee. We may add, change, or remove features.

For a change that materially reduces the core functionality of a paid plan, or that removes a Connector, we will give you at least 30 days' notice by email or in-app, unless a shorter period is forced on us by a third party, by a security issue, or by law. If a platform cuts off our access without notice, we will tell you as soon as we reasonably can.

If we materially and adversely change a paid plan you are on and you do not accept the change, you may cancel and we will refund the unused portion of your current billing period. That is your sole remedy for such a change.

We may set and change reasonable technical limits, including rate limits, message volume ceilings, history depth, and retention windows, and we will describe the current ones in the product or in the documentation.

15. Automated processing and AI output: read this

Lupee uses large language models supplied by a third party to read messages and produce Commitments. That is the core of the product, and it means the core of the product is probabilistic.

You accept all of the following:

• Output can be wrong. A Commitment that Lupee extracts may have the

wrong owner, the wrong due date, the wrong recipient, or may be a commitment that nobody actually made. Sarcasm, hypotheticals, quoted text, jokes and conditional statements are all commonly misread.

• Output can be missing. Lupee may fail to extract a commitment that you

did make. Absence from your list is not evidence that you owe nothing.

• You remain responsible for your own obligations. Nothing in Lupee

reduces, transfers or discharges any promise, deadline, duty or contractual obligation you have to any other person. Lupee is a memory aid. It is not a system of record, not a compliance system, and not a substitute for your own judgement.

• Do not rely on it for anything critical. Do not use Lupee as the only

control for legal deadlines, regulatory filings, court dates, medical follow-ups, safety obligations, or anything else where a miss causes serious harm.

• Review before you act. The review step exists for a reason. Confirm items

before treating them as true, especially before chasing another person.

• Auto-close is a heuristic. When Lupee closes an item because the source

thread looks resolved, it is guessing.

We do not warrant the accuracy, completeness or fitness of any AI output. To the extent permitted by law, we exclude liability for decisions you take, or fail to take, on the basis of AI output.

15.1 Decisions about people. Lupee produces a suggestion for a person to review, and nothing happens until they act on it. It does not decide anything about anybody, and it is not designed to.

If you use it as though it did, that is your decision and your legal exposure, not ours. Do not use an output of Lupee as the basis, or as a substantial part of the basis, for a decision about a person's pay, promotion, discipline, redundancy, contract renewal, engagement or selection, unless a human being has meaningfully reviewed the underlying facts rather than rubber-stamping a screen. Where you do, Article 22 of the GDPR and its equivalents elsewhere apply to you, you are responsible for the safeguards they require, and clause 24 applies if somebody brings a claim about it.

The same goes for using Lupee to monitor the people who work for you. Reading the channels your workers post in engages employment law in several countries on top of data protection law, and in France, Germany and Italy that law is procedural: something has to happen before the system is switched on, and doing it afterwards does not fix it. Clause 3.6 of the Data Processing Addendum sets out the detail, and it is your obligation rather than ours.

16. Investing module: no investment advice

The Investing module is an optional add-on that lets you record positions, see prices, track profit and loss, and set alerts. It is read-only tracking.

• We do not execute trades and there is no route from Lupee to a broker.
• Nothing in Lupee is investment advice, a recommendation, an offer, a

solicitation, or an inducement to buy or sell any financial instrument.

• We are not a broker, dealer, investment adviser, financial adviser or a

regulated financial firm in any jurisdiction, and we do not hold ourselves out as one.

• Prices, valuations and profit and loss figures come from third-party data

sources, may be delayed, and may be wrong. Do not rely on them for a trading decision, a tax filing, or a valuation.

• You are solely responsible for your investment decisions and for any tax

arising from them. Consider taking advice from a licensed professional.

If you are in a jurisdiction where merely displaying this information would require a licence we do not hold, you must not use the module.

17. Your content

You keep all rights in the content you or your Workspace put into Lupee, including Message Data and anything you create in the product.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process that content, and to create derived records such as Commitments, solely for these purposes: operating and supporting the Service for you, keeping it secure, complying with law, and improving the Service in the limited way described immediately below.

Improving the Service. Your confirmations and rejections in the review step are used as a signal to improve extraction quality for your own workspace. We do not use your Message Data to train general-purpose models, we do not sell it, and we do not share it with the model provider for the provider's own model training. See the Privacy Policy for what is sent to the model provider and on what terms.

18. Our intellectual property

The Service, including its software, design, text, logos and documentation, is owned by us or our licensors and is protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service under these Terms, for your own internal or personal use. All rights we do not expressly grant are reserved.

You may not copy, modify, translate, reverse engineer, decompile, or create derivative works of the Service, except to the extent that restriction is unenforceable under applicable law. You may not remove any proprietary notice, resell or sublicense access, or use the Service to build a competing product.

19. Feedback

If you send us ideas, suggestions, bug reports or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation or compensation to you. Do not send us feedback that contains anything you consider confidential or that you are not free to give us.

20. Third-party services

The Service connects to third-party platforms and depends on third-party infrastructure. We are not responsible for third-party services, their availability, their terms, or their handling of your data beyond the commitments in our Privacy Policy and Data Processing Addendum. Our current subprocessors are listed at https://lupee.app/subprocessors.

21. Privacy and data protection

Our handling of personal data is described in the Privacy Policy. Where you use Lupee as an organisation and we process personal data on your behalf, the Data Processing Addendum applies and is incorporated into these Terms.

22. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, accuracy and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that any Commitment it produces will be correct or complete, that any Connector will keep working, or that any defect will be fixed. We do not offer a service level agreement on any plan unless we have signed a separate written agreement with you that says otherwise.

Nothing in these Terms excludes any warranty or right that cannot be excluded under the law that applies to you. If you are a consumer, you have statutory rights that these Terms do not affect.

23. Limitation of liability

To the maximum extent permitted by law:

23.1 Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or loss or corruption of data, however caused, even if advised of the possibility.

23.2 Our total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort, or otherwise, is limited to the greater of (a) the total amount you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) 100 USD.

23.3 For a Founding Lifetime purchase, the amount in 23.2(a) is the purchase price you paid.

23.4 These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or, where applicable, for a party's obligation to pay amounts due under these Terms.

23.5 If you are a consumer, nothing here limits your statutory rights, and we remain liable for foreseeable loss caused by our breach of these Terms or our failure to use reasonable care and skill.

23.6 The allocation of risk in this section is a fundamental basis of the bargain and reflects the price of the Service.

24. Indemnity

You will defend, indemnify and hold us harmless from any third-party claim, demand, loss, liability, damage, cost and reasonable legal fee arising from:

• your breach of these Terms or of the Acceptable Use Policy
• your connection of a Workspace or enabling of a channel without the necessary

right or authority under section 5

• your breach of a third-party platform's terms
• your content or Message Data, including any claim that we were not permitted

to process it

• your use of AI output, including any action you took or failed to take

We will tell you about the claim promptly, give you control of the defence (except that we may participate with our own counsel at our own cost), and give you reasonable cooperation. You may not settle in a way that admits fault on our behalf or imposes a non-monetary obligation on us without our written consent.

If you are a consumer, this section applies only to the extent permitted by the consumer law that applies to you.

25. Suspension and termination

25.1 By you. You may stop using the Service and delete your account at any time in Settings. Deleting your account deletes your data as described in the Privacy Policy. Deleting the mobile app does not delete your account and does not cancel a store subscription.

25.2 By us. We may suspend or terminate your access if:

• you materially breach these Terms or the Acceptable Use Policy
• your payment fails and stays unresolved after notice
• your use creates a security, legal or operational risk to us, to another

user, or to a third-party platform

• a third-party platform requires it
• we are required to by law

Where practical and where it does not increase harm, we will give you notice and a chance to fix the problem first. For an urgent security or legal risk we may act first and tell you after.

25.3 Effect. On termination your licence ends, paid features stop, and we delete or de-identify your data as described in the Privacy Policy. Sections 17 (licence to processed content, to the extent needed to operate), 18, 19, 22, 23, 24, 26, 27 and 29 survive.

25.4 Refund on termination. If we terminate your paid plan for a reason other than your breach, we refund the unused portion of your current billing period. If we terminate for your breach, no refund is due.

26. Governing law

These Terms and any dispute arising from them are governed by the laws of the State of New Mexico, USA, without regard to its conflict of law rules.

If you are a consumer resident in the EU, the UK, or another country whose law gives you the protection of your local courts and mandatory local consumer law, nothing in this section removes that protection.

27. Dispute resolution

27.1 Talk to us first. Before starting formal proceedings, contact [OWNER TO CONFIRM: legal mailbox, proposed legal@lupee.app] with a description of the dispute and what you want. We will try in good faith to resolve it within 30 days.

27.2 Courts. Subject to 27.3 and to the consumer protection in section 26, the courts of [OWNER TO CONFIRM: courts for disputes] have exclusive jurisdiction.

27.3 Arbitration for business customers. For customers that are not consumers, any dispute not resolved under 27.1 will be finally settled by binding arbitration under the rules of [OWNER TO CONFIRM: arbitration provider], seated in [OWNER TO CONFIRM: seat of arbitration], before one arbitrator, in English. This clause does not prevent either party from seeking injunctive relief in a court.

27.4 No class actions. To the extent permitted by law, disputes will be resolved on an individual basis and not as a class, collective or representative action. This does not apply where it is unenforceable, including against consumers in the EU and the UK.

27.5 EU online dispute resolution. Consumers in the EU may also use the European Commission's online dispute resolution platform. We are not obliged to participate in proceedings before a consumer arbitration board and do not currently do so.

28. Changes to these Terms

We may update these Terms. For a material change we will give at least 30 days' notice by email to your account address, or by a clear in-app notice, before the change takes effect. Minor changes such as correcting a typo or clarifying existing wording take effect when posted.

If you do not accept a change, cancel before it takes effect. Continuing to use the Service after the effective date of a change means you accept it.

We keep the previous version of these Terms available at https://lupee.app/terms/archive.

29. General

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Entire agreement. These Terms, with the documents they incorporate, are the entire agreement between us on this subject and replace any earlier agreement or understanding.

Severability. If any provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.

No waiver. Not enforcing a provision is not a waiver of it.

Force majeure. Neither party is liable for a failure caused by an event outside its reasonable control, other than an obligation to pay money.

Notices. We give notice by email to your account address or by in-app message. You give notice to [OWNER TO CONFIRM: legal mailbox, proposed legal@lupee.app], with a copy to 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.

Language. These Terms are written in English. A translation is provided for convenience only, and the English version controls where permitted by law.

Relationship. Nothing here creates a partnership, agency, employment or joint venture between us.

No third-party rights. Except for Apple under section 9.5, nobody who is not a party to these Terms may enforce them.

30. Contact

ILLUSNT LLC 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA General support: [OWNER TO CONFIRM: support mailbox, proposed support@lupee.app] Legal notices: [OWNER TO CONFIRM: legal mailbox, proposed legal@lupee.app]